http://hip2b2.yutivo.org/2006/03/27/sky-click-skype-based-call-center/ Mobile, Security, Web 2.0, Pipe Dreams and More Fri, 12 Mar 2010 15:06:12 +0000 http://wordpress.org/?v=2.0.7 http://hip2b2.yutivo.org/2006/03/27/sky-click-skype-based-call-center/#comment-367 Tue, 22 Aug 2006 00:56:57 +0000 http://hip2b2.yutivo.org/2006/03/27/sky-click-skype-based-call-center/#comment-367 [...] In my previous blog entry about this, I speculated about the possibility of creating an outsourcing eco-system around this service. With the initial run of features, this service can definitely enable smaller call centers to make a comeback. First of all, not much capital is needed to enable this service. Second, it makes it easier to setup and teardown call centers based on market demand due to the fully web-based nature of the infrastructure. Third, companies can initially start by handling the call centers themselves. Later on, they can easily outsource it or even take it back if there are problems. This definitely makes the market more fluid. Maybe Sky-click can even enable a value-added service of tying agents will potential call centers? [...] […] In my previous blog entry about this, I speculated about the possibility of creating an outsourcing eco-system around this service. With the initial run of features, this service can definitely enable smaller call centers to make a comeback. First of all, not much capital is needed to enable this service. Second, it makes it easier to setup and teardown call centers based on market demand due to the fully web-based nature of the infrastructure. Third, companies can initially start by handling the call centers themselves. Later on, they can easily outsource it or even take it back if there are problems. This definitely makes the market more fluid. Maybe Sky-click can even enable a value-added service of tying agents will potential call centers? […]

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